Payment Policy
Accepted Payment Methods
At Waxory, we accept the following payment methods for your convenience:
- Credit/Debit Cards (Visa, MasterCard, American Express)
- PayPal
- Google Pay
- Apple Pay
- Interac e-Transfer (for Canadian customers)
PayPal Payments
When choosing PayPal as your payment method:
- You will be redirected to the secure PayPal payment page
- Log in with your PayPal account to confirm the payment
- You can pay with PayPal even without an account by selecting "Pay with Debit/Credit Card"
- Your order will be shipped to the address specified in your PayPal account unless you indicate otherwise
Payment Security
Your security is our priority:
- All payments are processed through secure, encrypted connections
- We use industry-standard SSL encryption for all transactions
- We never store your complete credit card information
- All payment processing complies with PCI DSS requirements
Billing Process
Our billing process is straightforward:
- Your card will be charged immediately upon order confirmation
- You will receive an email receipt for your purchase
- All prices are in Canadian Dollars (CAD)
- Applicable taxes will be calculated based on your shipping address
Order Verification
For your protection:
- Some orders may require additional verification
- We may contact you to confirm order details
- Orders with mismatched billing and shipping addresses may need verification
- International orders may require additional security checks
Payment Issues
If you experience any payment issues:
- Contact our customer service team at ask@waxory.com
- Call us at +1 (204) 582-8843
- Visit our store at 496 Atlantic Ave, Winnipeg, MB R2W 0R9
- We aim to resolve all payment issues within 24 business hours
Pre-Orders and Special Items
For pre-orders and custom items:
- A deposit may be required for custom orders
- Pre-order payments are processed at the time of order
- Special order cancellations may be subject to our refund policy
- Payment plans are available for large custom orders
Business and Wholesale Orders
For business customers:
- We accept purchase orders from approved business accounts
- Wholesale pricing is available for qualified retailers
- Business credit applications are available upon request
- Contact us for business payment terms and conditions
Currency and Exchange Rates
Important information about currencies:
- All prices are listed in Canadian Dollars (CAD)
- International orders are processed in CAD
- Exchange rates are determined by your payment provider
- Currency conversion fees may apply for international payments
Questions About Payment?
If you have any questions about our payment policy or need assistance with a transaction, please don't hesitate to contact us:
- Email: ask@waxory.com
- Phone: +1 (204) 582-8843
- Address: 496 Atlantic Ave, Winnipeg, MB R2W 0R9, Canada